The Mira Alagna Mountain Resort & Spa, part of the international DSR Hotel Holding group, is a 4-star hotel situated in Alagna Valsesia, near Monte Rosa, with two tourist seasons: during the winter season, from December to March, the hotel is a leading destination for a holiday centred on snow sports and relaxation in the spa; during the summer season, from June to September, it is the ideal place for those seeking a rejuvenating escape into nature and for those who love hiking with breathtaking views of the mountains.
For the coming seasons, we are looking for an experienced Front Office Agent to join our team from December 2026.
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Offer
- Seasonal employment contract with a job classification and remuneration commensurate with experience and skills, in accordance with the applicable national collective agreement:
- Accommodation, staff canteen and other benefits provided for the group’s employees;
- Laundry and ironing of uniforms paid for by the company.
- As the first point of contact for hotel guests, they manage all front office operations correctly, contributing to full customer satisfaction.
- Welcomes guests courteously and carries out all front office operations in accordance with the hotel’s standard operating procedures (SOPs), to provide a high-quality service from guest registration through to check-out.
- Checks room availability and promptly reports any issues to department managers and/or colleagues in the Maintenance and Housekeeping departments.
- Is able to anticipate and respond to guests’ requests and complaints promptly, courteously and efficiently, and immediately reports any potential or actual complaints to the Front Office Manager or the General Manager.
- Is familiar with the hotel’s products, services, facilities, events, rates and policies, and uses up-selling techniques to promote them in order to maximise room occupancy and overall revenue.
- They check incoming and outgoing correspondence and emails, carrying out the related administrative tasks.
- They cooperate with the police and local emergency services when necessary.
- At least 2 years’ proven experience in this role, preferably in 4- or 5-star hotels.
- Excellent communication and interpersonal skills, precision and punctuality, attention to detail, a customer- and quality-focused approach, and a natural aptitude for teamwork.
- Fluency in Italian and English; knowledge of an additional foreign language is an advantage.
- Flexibility regarding working hours and a willingness to work at weekends or on public holidays, or to cover night shifts if necessary.
Only applications that meet all the specified requirements will be considered.
This vacancy is open to candidates of both genders (Law 903/77).
CVs must be accompanied by authorisation for the processing of personal data in accordance with Legislative Decree 196/03 and Article 13 of the GDPR 679/16.
MIRA Alagna Mountain Resort & SPA
Via Martiri della Libertà 1
13021 Alagna Valsesia (VC)
risorse.umane@mirahotels.com