The Mira Alagna Mountain Resort & Spa, part of the international DSR Hotel Holding group, is a 4-star hotel situated in Alagna Valsesia, near Monte Rosa, with two tourist seasons: during the winter season, from December to March, the hotel is a leading destination for a holiday dedicated to snow sports and relaxation in the spa; during the summer season, from June to September, it is the ideal place for those seeking a rejuvenating escape into nature and for those who love hiking with breathtaking views of the mountains.
For the coming seasons, we are looking for an experienced professional to join our team as Front Office Manager from the end of November 2026.
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Offer
- Seasonal employment contract with a role and remuneration commensurate with experience and skills, in accordance with the applicable national collective agreement;
- Private accommodation, a staff canteen and other benefits provided for the group’s employees;
- Laundry and ironing of uniforms paid for by the company.
- Reporting directly to the General Manager, this role oversees and manages all front office operations, including check-in and check-out procedures, managing room availability in coordination with the Housekeeping and Maintenance departments, up-selling and marketing initiatives, and monitoring costs and profitability.
- He ensures that the service and quality standards defined by the Group are correctly applied within the department and guarantees that the entire team strictly complies with health and safety regulations.
- Welcomes and meets guests, ensures their needs are met throughout their stay by anticipating and responding to requests, enquiries and complaints in a timely, friendly and efficient manner, and either handles any complaints or issues directly or reports them to the relevant department and the General Manager.
- Monitors Front Office activities relating to discounts and invoices, ensuring compliance with hotel policies.
- Monitors service trends and guest satisfaction by analysing issues and implementing the necessary improvements.
- Manages Front Office staff correctly, in accordance with the provisions of the applicable National Collective Labour Agreement (CCNL), by drawing up rota schedules that optimise working hours, collaborating with the General Manager and the Human Resources Department on the required administrative tasks, and ensuring the training and development of every member of the department.
- At least 3 years’ proven experience in this role, preferably in 4- or 5-star hotels.
- Leadership and the ability to motivate the team, organisational and problem-solving skills, a focus on quality, and expertise in the accounting management of front-office operations.
- Fluency in Italian and English; knowledge of an additional foreign language is an advantage.
- Familiarity with Microsoft Office and the main hotel management software packages (Protel PMS, Opera PMS).
- Flexibility regarding working hours and willingness to work at weekends or on public holidays, if necessary.
Only applications that meet all the specified requirements will be considered.
This vacancy is open to candidates of both genders (Law 903/77).
CVs must be accompanied by authorisation for the processing of personal data in accordance with Legislative Decree 196/03 and Article 13 of the GDPR 679/16.
Contact
MIRA Alagna Mountain Resort & SPA
Via Martiri della Libertà 1
13021 Alagna Valsesia (VC)
risorse.umane@mirahotels.com