Reservation Supervisor (m/f/d)

At DSR Hotel Holding GmbH, we are looking for committed employees who want to join us in driving forward the vision of a sustainable hotel industry. Our passion for hospitality goes hand in hand with our commitment to environmental protection and sustainability. We rely on innovative solutions to minimise our ecological footprint while creating unforgettable experiences for our guests.

For our central reservation department with 42 customer advisors (m/f/d) we are looking for a Supervisor Reservation (m/f/d) in Rostock who wants to become part of #worknewways. Do you enjoy selling overnight stays and experiences at our resorts and hotels? We look forward to meeting you!

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Our benefits for you as Supervisor Reservations (m/f/d) in Rostock:

  • Permanent employment contract
  • 30 days holiday per year
  • Possibility for mobile working
  • Long-term rota organisation on a monthly basis as well as co-design through wishes
  • Regulated working hours
  • Subsidy for local transport ticket
  • Up to 15 Sodexo restaurant vouchers with a total value of almost €90 (depending on the hours worked)
  • Travel discounts at all aja Resorts, A-ROSA Resorts, HENRI Hotels and the Hotel Louis C. Jacob, Hotel Neptun and other partners
  • Discounts on F&B and SPA services in all branches
  • Member of the Diversity Charter
  • voiio platform for personal well-being
  • Company pension scheme via R+V Versicherung
  • Company supplementary health insurance for dentures and glasses/contact lenses
  • Internal training and further education opportunities
  • Development opportunities within the group of companies in Germany, Austria and Italy
  • Referral programme with up to €1,000 gross bonus per referral
  • Bonago Card - shopping vouchers from over 200 premium partners
  • Corporate benefits - best discounts on high-quality offers from more than 1,500 providers
Your tasks as Supervisor Reservations (m/f/d) in Rostock:
  • Management of one of our reservation teams
  • First point of contact for the team in all matters
  • Support with the induction of new employees
  • Ensuring and optimising productivity in the team and implementing quality assurance measures
  • Coordinating day-to-day business including managing incoming guest enquiries by phone and email
  • Support in day-to-day business when accepting reservation enquiries and responsibility for issuing vouchers
As a Supervisor Reservations you bring with you:
  • Successfully completed vocational training as a hotel specialist (m/f/d), tourism clerk (m/f/d) or a similar qualification
  • Sound experience in hotel reservations and initial management experience
  • A positive charisma and enthusiasm that you can convey to your guests and your team
  • A good understanding of numbers and analytical skills
  • High level of initiative and sales talent
  • Good written and spoken German and English skills
Do not hesitate
Your career contact
Do you have individual questions that you couldn't find answers to in the FAQs? Our contact persons will be happy to help you.

DSR Hotel Holding GmbH
Mrs Antonia Maraldo
Am Kaiserkai 69
20457 Hamburg
+49 (0) 40 300322-172